Review of EAP

Enlighten regularly conduct these reviews and field the questions from suppliers, this helps you understand where ambiguity may exist and ensure professionalism from the suppliers. Our presence reduces the tendency for suppliers to over-promise in the heat of the “pitch”.
Our independent status enables us to identify the best provider or counselling solution to your employee support issues.
We get the job done and avoid the long discussions with EAP companies who are not suited to your business. Our review services offer

• Experience of the market and the ideal client make-up.
• Expertise and first-hand insight to the supplier companies.
• Time and cash saving for our clients.

Enlighten use a scoring mechanism to ensure that the invited suppliers are given fair judgement and that the criteria for selection are adhered to throughout. The process is flexible and allows discussion and moulding of the contract to fit exactly the culture of the client.
Read the information on the business basis for buying an EAP [article]

EAP for a smaller company

Enlighten offer a unique Employee Assistance Programme package for companies of 150 employees or less.
The core of Enlighten's services is its Employee Assistance Programme, that assists employees with their problems, while providing your business with a tangible return on the investment. Enlighten works closely with each customer to offer a model of EAP service and delivery that will meet their specific objectives. Our EAPs give employees and their dependent families a wide range of confidential support, 24 hours a day, to tackle difficult problems that arise - support that minimises the impact of employee issues on the workplace.

Summary of key benefits

Unlimited access for staff and their immediate family to a telephone help line manned 24 hours a day, 365 days per year by counselling psychologists or trained counsellors

Freephone helpline for easy access – always answered by a person

Referral to Enlighten’s network of qualified counsellors and specialists for face-to-face counselling

Up to six face-to-face counselling sessions, per person, near to home or work

Counselling available on the phone by specialist tele-counsellors

UK coverage including Ireland and the Channel Islands

A consumer advice service along the lines of the Citizens Advice Bureau

Professional Legal and Financial guidance

Enlighten’s total quality control including evaluation and feedback

Posters, template letters and e-mails to promote the benefit to employees