Frequently asked questions

Why should an organisation have an EAP?
Recently there has been a faster pace of change in the commercial world. Organisations continue to face unprecedented pressures and demands from increasing competition and longer hours, all of which have to be dealt with at a personal level. It is inevitable that these continuous pressures will cause problems that can be resolved with an EAP service.

What is an Employee Assistance Programme?
An EAP is a worksite-focused programme to assist in the identification and resolution of employee concerns. Employee concerns can include:

Personal matters - health, relationship, family, financial, emotional, legal, anxiety, alcohol, drugs and other related issues.

Work matters - work demands, fairness at work, working relationships, harassment and bullying, personal and interpersonal skills, work/life balance, stress and other related issues. EAPs are unique within the occupational health field in addressing the twin focus of employee well being and organisational performance.

Is an EAP confidential to the user?
Yes - EAP suppliers work to strict professional codes and keep all information confidential from the company paying the for the EAP service.

Can I speak to someone face-to-face?
Yes - most EAPs offer access to face-to-face counselling. This is normally offered close to your home or place of work and you choose where it is most convenient and at a time that suits you.